Toh Eng Seong
Consultant / Trainer / Manager
Mr. Toh is a consultant, and certified trainer and lecturer with many years of corporate working experiences in the fields of Office Administration, Office Management, Operations, Customer Service, Business Communication, Book-Keeping & Finance (Cash Flow, Departmental budgeting & Credit Management) with People Skills, Leadership skills in the corporate sector and Property Service Management industry. He is also a coach and advisor for youth entrepreneur Pre-Business kick start learning program.
Malaysia Consultant Malaysia Trainer Malaysia Manager
Mr. Toh has worked as a trainer and tutor for Institute Technology & Pengurusan Lebuh Victoria in Penang, Southern College and KTC Human Resource Consultants Sdn Bhd MSI Academy and business consultant firm in JB besides working as Accounts and Finance Executive, Administrator and Manager in Finance and Commercial Sector.
He holds a Professional Study in Business Administration & Management. He also has the certificate in Accounting & Management from USM off campus, certificate in Human Relations Management, and Accounting, professional study in Malaysian Company Administration from ICSA London & MAICSA, certificate in Corporate Secretary-Company Law from Open University Malaysia. Certificate in IBBM Banking Course from USM.
Toh is also a certified trainer from Ministry of Human resource Malaysia (Pembangunan Sumber Manusia Berhad / Kementerian Sumber Manusia) and Malaysian Institute of Management and has good experience in soft skill training in Penang, KL and Kang Valley and Johor Bahru.
Professional Freelance Trainer, GSR TRAINING & CONSULTANCY Company (2000 – present), QES MANAGEMENT CONSULTANT (2011-present) GREAT KNSM COUNSULTANCY (2011-present) & MSI Academy Train The Trainer.
As an independent professional trainer, he specializes in Credit Management (Credit Control) General Office Administration, Leasing Administration, Handling Customers/Clients Complaints, English Conversation, Business Communication, and Office Telephone Etiquette. Having many years’ experiences in acquiring skills and knowledge in the related fields, the trainer is among a few of extraordinary trainers in the local training arena. The one thing that makes him a prominent trainer is his knowledge and exposure gathered over many years’ proficiency in the Administrative, Finance, and Customer service industry.
He is well known for his ability to enlighten participants by not only leading them but also by allowing them to relate to the subject matter. This makes the learning process much easier and effective.
His people skills management and customer service skills are something acquired both from many years of working experience thus making his programs power-packed and practical. Some of his programs include Administration Job Skills Training, Clerical Staff Job Proficiency Training, Credit Management (Credit Control), Business Communication, How to deal with Customers Complaints, Office Telephone Etiquette for Business Training, and etc.
As the Corporate and Administrative personnel, part of his responsibilities is to train and guide his subordinates, lead the department, deliver knowledge and experiences share in terms of interpersonal skills, communication skills, team working, work attitudes and etc.
EXPERIENCE IN THE FIELD TRAINING ACTIVITIES TENDENCY AND PRIVILEGES
The trainer has more than 10 years of experience in developing training modules and delivering training for various organizations.
Professional Trainer & Corporate and business coach
Over the years, He has conducted many programs, some of which include:
- Management and Administration Job Skills Training
- Customer Care & How To Handle Customer Complaints
- Office Telephone / Emails Etiquette for Business
- Clerical Staff Proficiency Development
- Marketing & Sale for Non Marketing Personnel
- Business Communication
- Finance -Credit Management (Credit Control)
- Financial Training in Cash Flow and Budgeting
- Leadership Skills
- Fresh graduates corporate management training
- HR – Employee retention, Employee working Policy, Work place/office Etiquette.
- Entrepreneur kick start workshop Learning – Public Coaching program (conduct in Mandarin)